Our Return Policy
Products being returned, exchanged, replaced, or refunded must be in its original form. Any missing or damaged parts, products without original packaging, products assembled, may be subject to 25% restocking fee or ineligible for return.
Shipping and delivery charges are nonrefundable, and return shipping fees and transportation arrangements are the customer’s responsibility. We are unable to cancel orders when they are in route to the customer or once the delivery company takes possession of the items. If a customer refuses a delivery, or can’t be reached after repeated delivery attempts, our actual round-trip delivery costs will be the responsibility of the customer.
Products Received with Concealed / Unconcealed Damage
The claim must be reported via the contact form or the methods below. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.
By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. Commercial Solutions, Inc. cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.
If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.
INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT. CLAIMS MUST BE MADE WITHIN 24 HOURS OF PRODUCT DELIVERY.
Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must be reported via the contact form or the methods below. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.
E-mail us: kEncEmailtbmftAdtj.uw/ofu
Mail us: Commercial Solutions, Inc.
5511 W. 79th Street
Indianapolis, IN 46268